Refund policy

Refund & Return Policy

Last updated: August 2026

At Brig Tableware LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Items that have been used, damaged by the customer, or returned without authorization may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.